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The importance of human interaction in student experience

Lucy Blakemore is an Australian researcher and insights professional focused on student experience and digital transformation in the education sector. We sat down to discuss the evolution of tertiary education and where the opportunities lie.

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Articles

Beyond surveys: amplifying student voice to enhance student experience

Strategies to enhance student voice in higher education, including embedding it in everyday activities, identifying key moments that shape the student experience, and involving students continuously. By implementing these, institutions can create a more inclusive and empowering educational environment.

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Interviews

COVID has accelerated the capacity of institutions to deliver an high-quality student experience

National student experience data suggests a significant, but not unexpected, decline in student experience during COVID-19 years. Interestingly, the challenges faced by higher education institutions in providing a high-quality experience pre-pandemic have seen some accelerated solutions because of the pandemic.

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Interviews

The path to excellence: enhancing the student experience

Professor Mahsood Shah, Dean of Swinburne Sydney, and leading academic in student experience, shares his insights into predictors of a great student experience, challenges, and the role of feedback in institution success.

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Articles

Optimising student experience strategies: a guide to RoI evaluation

Implementing a student experience strategy is no longer a 'nice-to-have', it's a must-have. However equally important is measuring the success of that strategy, and it's subsequent return on investment. This article outlines evaluation tools and metrics for student experience strategies.

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Interviews

A global perspective: delivering an outstanding student experience

One of the largest studies into student experience - ‘From Promise to Pragmatism: Delivering a better student experience’ - was recently released. We spoke with Davina McArthur, co-lead on the study, to discuss findings from the study, and understand what tertiary institutions can do to deliver an oustanding student experience.

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Articles

How do you develop a great student experience strategy?

Developing a student experience strategy is a significant undertaking. this article will help guide your thinking.

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